This policy applies to orders placed on www.homeapothec.com, operated by Home Apothecary Sdn Bhd (202401015953 (1561803-K)).
1. Where We Ship
| Region | Available | Estimated delivery* |
|---|---|---|
| Peninsular Malaysia (West) | ✅ | 2–4 business days |
| Sabah & Sarawak (East) | ✅ | 4–7 business days |
| Singapore / International | ❌ Not available | — |
*Estimated from the date of dispatch, not the date of order. Estimates are provided by our courier partners and are not guaranteed.
2. Shipping Fees
| Region | Fee |
|---|---|
| Peninsular Malaysia | RM 8 |
| Sabah & Sarawak | RM 15 |
| Orders over RM100 (any region) | Free |
Exact shipping fees are always displayed at checkout before payment, in compliance with the Consumer Protection (Electronic Trade Transactions) Regulations 2012.
3. Processing Time
3.1 Orders are processed and packed within 1–2 business days of payment confirmation. Orders placed on weekends or Malaysian public holidays are processed on the next business day.
3.2 Every product is checked and packed by our team in Kuala Lumpur. During launch periods or promotions, processing may take up to 3 business days — we will note this on the Website when it applies.
4. Couriers & Tracking
4.1 Shipping is arranged through EasyParcel with established Malaysian courier partners including J&T Express, Pos Laju, and Ninja Van.
4.2 Once your order is dispatched, you will receive an email with your tracking number (AWB). Delivery status updates are also reflected in your order record.
4.3 If your tracking shows no movement for more than 3 business days, contact us and we will follow up with the courier on your behalf.
5. Packaging
Our serums and oils are bottled in glass. Every order is packed with protective wrapping to prevent breakage in transit. If anything still arrives damaged, we'll send a free replacement. See our Cancellation & Refund Policy.
6. Delivery Issues
6.1 Incorrect address: Please double-check your delivery address and phone number at checkout. Parcels returned due to an incorrect or incomplete address can be redelivered (redelivery fee applies).
6.2 Failed delivery attempts: Couriers typically attempt delivery 2–3 times. After failed attempts, the parcel may be held at a collection point or returned to us.
6.3 Lost parcels: If tracking confirms your parcel is lost, we'll send a free replacement.
6.4 Parcel marked delivered but not received: Contact us within 3 days. We will open an investigation with the courier. Please check with household members and your guardhouse/management office first.
7. Delays Beyond Our Control
Delivery estimates may be affected by festive season volume (e.g. Hari Raya, CNY, 11.11/12.12 periods), weather events, floods, or courier operational issues. We will always assist in tracing delayed parcels, but we are not liable for courier delays once a parcel has been dispatched on time.
8. Contact
Delivery questions: WhatsApp +601116284782 · Email homeapothec@gmail.com · Please have your order number ready.